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Important Information


Letsgo2 has compiled information we feel is important when using this site to plan, purchase and enjoy your holiday from us. This information is primarily intended for customers who visit the site from the UK.


Web Site Accuracy

Letsgo2 is in continual contact with our travel suppliers and we endeavour to keep all information on this site up to date. Services shown are however subject to availability. Hotel star ratings shown on this web site are based on our own experiences and do not represent any official grading system either internationally or locally.

Hotel Room Image Accuracy

Hotel room images used on the web site are representative of the style of rooms available for a particular room category in a hotel. Please note, room decor and bed inventory may vary within a particular room category.

Pricing Accuracy

All prices shown on this web site are inclusive of non-optional charges such as taxes. Prices are subject to change.

Online Booking Requests

The online booking request facility allows a booking request to be made directly with our sales department. The online facility is a request only and the booking is not confirmed until it is received by our sales office during working hours and all the details are confirmed. In the event that the flight or hotel is no longer available at the price requested, no payment will be taken from the nominated card and you will be contacted to discuss alternatives. If the booking is available as requested we will confirm the booking and contact you with confirmation details. At this stage our normal terms and conditions will apply.

Credit card charges

A 2.25% charge is applied to visa and mastercard credit card bookings and 3% for Amex cards only, however there is no charge for payments made with a debit card.

About your destination

For information about staying safe and healthy while on holiday please click here to download the PDF document entitled "How to have a safe and healthy holiday" on ABTA's web site.
Keep up to date with UK passport, visa and foreign office advice on travelling abroad using these resources:

For other nationalities, please get in touch with your national passport agency or foreign affairs department for advice on visa requirements.

Passport Problems

Passport Advice Line

0870 521 0410 (24 hours a day, 7 days a week)
Website: Passport Advice Line

This national advice line provides a single point of contact for all telephone callers and is available 24 hours a day, 7 days a week.

The call centre staff are available to:
  • Answer all straight forward enquiries.
  • Make an appointment for you to call at one of the passport offices, should you need your passport in less than two weeks.
  • Transfer calls to specialists at the Passport Service regional offices if your questions are complex and require a trained passport examiner to provide an answer.

Passport Lost, Stolen or Damaged

If you are applying for a passport in order to replace one that has been lost, stolen or damaged, please bear in mind that, for security reasons, it will be treated as a first time application and carry out additional checks that will require you to provide supporting documentation, e.g. birth certificate etc. As such, replacements take longer to deal with than straightforward renewals. You must allow at least one week for the replacement of a passport that has been lost, stolen or damaged. The Premium (same day) service is not available for these applications. However, if you are travelling urgently, you will be able to use a one-week Fast Track service.


Travelling Within 2 Weeks

You will need to make a personal application at one of their offices, and use either the Premium or Fast Track services. There are additional fees for these services. You must make an appointment before calling at one of the offices. Call the Passport Adviceline on 0870 521 0410 to make your appointment. If someone is collecting your passport for you, they must have a signed letter of authorisation from you. If the passport is for a child, the letter of authorisation must be signed by the person who has signed Section 09 of the form.

Travelling to the USA?

If you are a UK passport holder then you are entitled to travel the the USA under the Visa Waiver programme, but you must register for this prior to travel. Travel Authorisation is obtained through an online registration system known as the Electronic System for Travel Authorisation (ESTA). If your registration is successful, it will be valid for multiple applications for two years

Please be advised that the USA has set the fee for the online compulsory immigration system at US$14 per person, and all payments must be made using a credit card or debit card. Please note the system only accepts MasterCard, VISA, American Express and Discover.

Before going online to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorises a traveller to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travellers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.

The Link is https://esta.cbp.dhs.gov.


APIS (Advanced Passenger Information System)

Various countries require airlines to collect Advance Passenger Information for passengers prior to travel.
In order to ensure that your check-in at the airport is as smooth as possible and to avoid any additional queues, you are strongly advised to provide this information for ALL passengers (excluding infants) for each booking before going to the airport.
It is essential that the information provided is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries.


What is APIS?
APIS stands for Advanced Passenger Information System. Many countries, including the USA, require that airlines must provide various details about each customer. In some cases, aircraft will not be able to land if they have passengers onboard where these details have not been provided in advance.
Currently, APIS data needs to be provided for customers travelling to or in transit to the following countries: USA, UAE, China (except Hong Kong), Thailand, Spain and Jamaica.


APIS Information Required
Letsgo2 will need to collect the following passport information and store this in your booking in advance of you arriving at the airport:

  • Passport number.
  • Country of Issue.
  • Country of Citizenship.
  • Date of Birth.
  • Sex.
  • Expiry of passport.
  • Name in passport (must be same name as issued on the ticket).


NOTE: For customers travelling to or transiting the USA, we also require

  • Country of residence.
  • City of residence.
  • The address of your first night's accommodation in the USA including full postal/ZIP code.

Customers that do not provide this information may be denied boarding at the airport.


What happens to the information?
Once the information is entered into our website, it is passed directly into the airlines reservation system so the airline can pass this data on directly to the relevant immigration authorities before the flight departs. This information is not passed to any other 3rd party.

Letsgo2 Newsletter

The letsgo2 newsletter will only be sent to you if you have opted-in to receive it. To protect your privacy we have made this a two-stage process. When you have entered your email address, you will receive an email from us asking you to confirm that you wish to receive our newsletter. If you no longer wish to receive our newsletter, instructions will be clearly visible on each email about cancelling this service.

Communication by Email

There are parts of the letsgo2 web site that allow you to send an email to a friend or to yourself about a holiday that you have seen. The information you provide in this correspondence is used to communicate the content of this holiday only and letsgo2 will not contact you or your friend unless specifically requested. You can also email a holiday to letsgo2, provide your telephone number and we will call you back. Letsgo2 will only use this information to contact you about this holiday.

Cookies

A cookie is a small text file that provides information from your computer that helps online traffic flow across the letsgo2 web site. Cookies record anonymous information about your online preferences and do not contain any personal information about you. For further information on cookies, please visit www.aboutcookies.org

Links to other web sites

Services provided and bought directly from third parties that are linked to from letsgo2 may not be financially protected by ABTA.

We are here to help!

If you have any questions or comments about the information on this page or indeed any services offered by letsgo2, please contact us

    Your money and personal details are safe with letsgo2

  • All letsgo2 holidays have Travel Disruption Insurance providing comprehensive cover against natural disasters like volcanic ash and strike action.
  • All letsgo2 holidays are financially protected through our Air Travel Organisers License (ATOL 4950)
  • We are members of the Association of British Travel Agents (ABTA W7886)
  • Credit card and personal details are processed using the latest e-commerce security
© letsgo2 2011 - All Rights Reserved
The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 4950. Protection extends primarily to customers who book and pay in the United Kingdom. We are also members of the Association of British Travel Agents (ABTA No. W7886). Click on the ATOL and ABTA logos for verification. Letsgo2 is a division of Ickenham Travel Group PLC. Registered in England: Armstrong House, 38 Market Square, Uxbridge, UB8 1NG. No. 986305. VAT Reg No: 222910006.